We take your privacy seriously.
Privacy and data protection policy
The use of our website is subject to data protection regulations.
The use of our website is generally possible without providing personal data. Insofar as personal data (for example name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis as far as possible.
Data protection coordinator
You can reach our data protection coordinator at:
Hotel Karnerhof GmbH
Attn: Data Protection Coordinator
9580 Drobollach am Faaker See
We process your personal data with the assistance of processors who assist us in providing the Services (e.g. web host, email newsletter delivery service).
- GO. WEST Communications GmbH
- Hetzner Online GmbH
- xLab Software Engineering
- Cloudflare, Inc
- Zeppelin Technology (ReGuest)
- HotelNetSolutions GmbH
- BlueChip Software GmbH (T3 Mail)
These processors are required to strictly protect your personal data and are not permitted to process your personal data for any purpose other than to provide our services.
Your personal data will only be passed on to service providers typical for the economy, such as banks (in the case of bank transfers to you), tax advisors (if you appear in our accounts), shipping service providers (in the case of shipping to you), etc.
Once you have submitted the contact form, the personal data you have entered will be processed by the data protection controller for the purpose of processing your enquiry on the basis of the consent you have given by submitting the form.
There is no legal or contractual obligation to provide the personal data. The only consequence of not providing it is that you do not submit your request and we cannot process it.
You have the right to withdraw your consent.
You have the right to withdraw your consent at any time by written notification, without affecting the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.
Further processing of the data, which is compatible with the original purpose of processing, takes place on the same legal basis, until objection. In this case, the data will be forwarded to the shipping service provider.
You have the right to object to the use of your personal data for the purpose of direct marketing at any time by notifying us in writing. In the event of an objection, your personal data will no longer be processed for the purpose of direct marketing.
You can find more information on the topic of cookies in the German-language Wikipedia.
Changing the cookie settings
How the web browser handles cookies, which cookies are allowed or rejected, can be determined by the user in the settings of the web browser. Where exactly these settings are located depends on the respective web browser. Detailed information on this can be called up via the help function of the respective web browser.
Server log file
This website processes the following personal data in a log file on the server (see Combined Log Format) for the purpose of monitoring the technical function and increasing the operational security of the web server on the basis of the overriding legitimate interest of the person responsible (technical security measures):
- IP address
- Called content
- Referring page
- Browser identification
This data is only stored temporarily for a period of 10 days. After that, the data is deleted automatically.
This website uses Google Analytics, a web analytics service provided by Google LCC ("Google") on the legal basis of overriding legitimate interest (analysis of website usage). We have concluded an order data processing contract with Google for this purpose.
This website uses the function "IP anonymisation". This means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area and is thus anonymised. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
According to Google, Google will use the data collected to evaluate the use of the website, to compile reports on website activities and to provide other services related to website and internet use.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Disable Google Analytics
You can prevent the collection of your user data on our website in general by setting "Do Not Track" in your web browser. Our website takes into account the "Do Not Track" signal that your web browser then sends to all websites.
You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plugin available at the following link.
This website uses Hotjar, a web analytics service provided by Hotjar Ltd ("Hotjar") on the legal basis of overriding legitimate interest (analysis of website usage). We have concluded an order data processing contract with Hotjar for this purpose.
According to information provided by Hotjar, the use of the website by website users is not monitored by Hotjar.
According to Hotjar, Hotjar will use the data collected to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use.
You can generally prevent the collection of your user data by setting "Do Not Track" in your web browser. Hotjar takes into account the "Do Not Track" signal that your web browser then sends to all websites.
You can generally prevent Hotjar from collecting your user data on all websites by disabling the software directly on the Hotjar website.
Our website has buttons on make pages for sharing page content on the social media platforms Facebook, Google Plus, Twitter, Instagram, Linkedin, Pinterest, Reddit, Tumblr, XING and YouTube.
The buttons are ideally designed to protect the personal data of our website visitors, as the script (computer program) behind the buttons does not collect or process any personal data. Website visitors who want to share our site are taken directly to the "Share" pages of the respective social media platforms when they click on the buttons. Only there will the scripts necessary for sharing the page content be loaded. The business and data protection conditions agreed by the website visitor with the respective social media platforms then apply.
You can find more detailed information on this directly at the respective providers:
You have the right of access, rectification, erasure and restriction of the processing of personal data.
In addition, insofar as the legal basis for the processing of your personal data is your consent or a contract concluded with you, you have the right to data portability.
You have the right to withdraw any consent you may have given for the processing of your personal data. The lawfulness of the processing of the personal data until the revocation is not affected by the revocation.
You have the right of data portability.
You have the right to object to the processing of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct marketing.
Further, you have the right to object to the processing of your personal data for the purpose of direct marketing.
Furthermore, you have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, firstname.lastname@example.org).