FAQs - Good to know.

We offer you many different ways to book with us. The easiest way is via online booking or via our enquiry form. You are also welcome to contact us by phone on +43 4254 2188 or by email at any time.

Our rates vary depending on room category, season, rate type and other factors, so we can't give you a general answer about how much an overnight stay will cost. You will find the price range per room category in the respective room descriptions. Daily rates can be found as soon as you enter the online booking tool or via a non-binding enquiry by to request an individualised offer.

We guarantee the best available price for reservations made through our direct booking channels:

• our Online booking engine
• a Non-binding enquiry on our website
• per phone
• per email

If you find a lower published room rate within 24 hours of booking through one of the above direct booking channels and inform us within that 24 hour period, we will apply the lower rate to your booking.

The following criteria must match:

• Room category
• Date of arrival and departure
• Number of guests
• Rate type and booking conditions

The best price guarantee does not apply to:

• Non-published prices (company rates, group rates, conference rates, voucher offers)
• Offers that already include the obligatory local tax
• Package arrangements
• Price differences exclusively due to fluctuations/deviations in exchange rates

The Karnerhof offers cancellable and non-cancellable rates as well as special rates and packages depending on the season. More information on the available rates and the corresponding booking conditions can be obtained via a non-binding enquiry or when booking online after entering the dates for your desired stay.

• Our prices are room rates for double occupancy (for family rooms for 4 people) in Euros and include half board and VAT.
• The local tax is not included in our prices and will be charged separately (for all guests aged 17 and older, € 2.70 in the months of June to September and December to March, € 2.20 in the months April, May, October and November).
• In the case of packages and other offers, prices per person and stay may also be shown, but these are marked accordingly.
• When booking and occupying a room for a single person, the room rate is reduced by € 100 to € 120 per night depending on the rate type (except for family rooms).
• Our prices may vary depending on the season and demand.

Just enter your desired dates in our online booking engine and the available rooms and rates will be shown to you on a daily basis. Or send us a non-binding enquiry.

View available rooms for your preferred dates

The free cancellation period depends on which rate or package you have booked. The booking conditions, which are also listed on your reservation confirmation, state by which date a cancellation is possible free of charge.

Pre-paid room rates are cheaper than rates with more flexibility. We have strict policies regarding non-refundable prepayment rates and do not allow changes or cancellations. In the event of force majeure, please contact us directly. We recommend that you take out travel insurance.

Travel insurance

Booking and cancellation conditions vary by rate or arrangement. They are listed in our offers and before completing the online booking process. Once the booking has been completed, you will find this information in your booking confirmation.

When making an online booking, you can reserve up to five rooms at a time. If you need six or more rooms, please contact us by email, Enquiry form or phone us on +43 4254 2188.

We accept cash, debit/bank cards and credit cards (Visa, Mastercard, Diners Club, American Express). No cheques. We deduct bank transfers made in advance and vouchers from the invoice amount.

We're happy to help - just send an email, call us on +43 4254 2188 or use the Contact form on our website.

You can usually check into your hotel room starting at 3:00 pm.

The rooms are at your disposal until 11:00 am. After that we have to prepare them for the arrival of the following guests.

At the Karnerhof there is free Wi-Fi in the room and in many of the public areas. You can obtain your free Wi-Fi code for internet access in the rooms and in the hotel lobby from our team at reception or via our virtual guest folder. Many of our guests want undisturbed socialising as well as peace and quiet during their holiday - please note that we therefore deliberately refrain from blanket Wi-Fi coverage in our restaurant areas, the wellness landscape and on the Karnerhof beach.
 

A sufficient number of free parking spaces are available for you in front of the hotel. Advance reservation is not necessary. Underground parking or covered parking is not available.

No. Please understand that we do not accept any pets.

No. For the sake of the environment, and thanks to our quiet location directly on the lake, we do not use energy-intensive air conditioning. With solid masonry and good insulation, we have already created the basic conditions for a pleasant indoor climate.

The moderate climate at 554 m above sea level and the fresh air from Lake Faaker See are our natural cooling mechanisms. With simple measures, there is no need for air conditioning even on the hottest summer days:

• Keep the windows closed and draw the curtains during the day.
• Direct sunlight can be reduced by up to 75% and the summer heat cannot enter the room through the open window.
• Air out the room extensively in the cool morning or evening hours.
• At night it cools down a bit more, and the draught when the window is open or tilted always brings enough fresh air into your room.
• Thanks to our unique location, no street noise will disturb you at night, and you are also usually safe from mosquitoes at Lake Faak. (Just in case, you can still get an insect repellent plug upon request at reception.)

There are several barrier-free rooms with appropriate facilities. Please contact us directly with any questions or to make a reservation.

The room sizes vary depending on the room category. You can find an overview of the rooms on offer at the Karnerhof with Room sizes and facilities here

The Karnerhof is located in Carinthia, Austria's southernmost province, very close to the border with Slovenia and Italy. Thanks to its proximity to major transport hubs, the hotel is easily reachable by car, train and plane. All information on how to get here can be found here.

If you are arriving by train or plane, we will be happy to organise a transfer from Villach train station or Klagenfurt airport for you at special rates. Prices on request. Just contact us.